DELIVERY AND RETURNS

 

DELIVERY

 

UK MAINLAND

We have 2 delivery methods: 

If the total order is below £99.99, the postage charge will be £4.50 and will be added automatically at checkout.
If the total order is above £100.00 it will be despatched through Interlink on next working day delivery service (if the order is received before 2.00pm and the items are in stock).

This service is FREE OF CHARGE
DPD will Email you your tracking details so you can follow your parcel all the way to your doorstep
(All the above is based on if the item(s) is in stock)

OTHER AREAS OF UK

We are sorry that this service is not available for other areas of the UK. Please refer to the following prices:

NORTHERN IRELAND (2 DAY SERVICE) £10.00

SCOTTISH ISLANDS AND HIGHLANDS (2-5 DAY SERVICE) £20.00

UK OFF SHORE ISLANDS (2 DAY SERVICE) £20.00

For the rest of the World

.or speed and security reasons, all overseas orders are sent through InterLink Express. This service is fully traceable upon request.
Customers in Europe will receive an email from InterLink Express with full details of their consignments progress and also a delivery time

PLEASE NOTE, WE DO NOT SEND STICKS OVERSEAS DUE TO SHIPPING COSTS

RETURNS

 

Information

If you are not satisfied with the items you have purchased or if they do not fit correctly, you are able to return the item to us for an exchange or refund within 30 days of purchase. This is provided that the items are unused and are in their original packaging. Shipping costs are non-refundable. Please follow the instructions on the returns form. To download the returns form, please click the link at the bottom of this page.

If the items are too large to return through Royal Mail (as suggested on the returns form) then we suggest that you try the following company www.Parcels2Go.com who will collect the parcel from you and deliver it to us.

The returned items are your responsibility until received by us. Once received we will check the items and either dispatch the exchange product or issue you a refund if you so wish. All refunds are credited to the method of payment originally used (either PayPal of Card payment through Sagepage)

In the unlikely case that we make a mistake and send you the incorrect items, we will cover return postage costs and send you the correct item. Please contact us via the ‘contact us’ tab before returning the item.

Faulty Item

If you believe an item to be faulty please contact us using the ‘contact us’ tab to discuss the situation.

OPENING TIMES

Monday 11am – 7pm
Tuesday Closed
Wednesday 11am – 7pm
Thursday 11am – 7pm
Friday 11am – 7pm
Saturday 9am – 5pm
Sunday Closed

CONTACT

Please feel free to get in touch if you have a query, using the details below.



TELEPHONE
024 76 274 019
EMAIL:
SHOP@WILLIESICEHOCKEYEMPORIUM.CO.UK 
ADDRESS:
52a Earlsdon Street
Coventry
West Midlands
CV5 6EJ



Follow us on Social Media.
© 2020 Willies Ice Hockey Emporium
Design by Oxygen Graphics
We use cookies in order to give you the best possible experience on our website. By continuing to use this site, you agree to our use of cookies.
Accept
Privacy Policy